611 ELDP – Conflict Matters: Power Tools for Effective Conflict Management

Public leaders must understand the nature and role of conflict in professional settings to be effective negotiators. This session demystifies conflict and offers helpful tools for better understanding, influencing, and negotiating with a range of other professionals, including tools for carefully responding to irrational decision-mating (rather than simply reacting to it), methods of persuasion that reflect specific environments, and means of finding common ground.