114 The Art of Stakeholder Engagement: From Resistance to Results

So long as a cancellation is made at least 7 days in advance of the class date, the registrant is entitled to a full refund, minus a $20 processing fee. Cancellations within 7 days of the course are not eligible for refunds.

If the participant has already paid for the course, they have the option of applying the credit to a future course in lieu of being charged the $20 processing fee.

The participant must register for a course with the applied credit within 120 days. If the credit is not used in that time, the credit will be refunded to the original payment method minus a $20 processing fee.

Registrations may be cancelled by e-mail or calling up to ten days in advance of the class. Refunds will be issued with a $20 handling fee. There are no refunds or credits for a cancellation within seven days of a class.

If someone who is registered for a course is unable to attend, they may send someone from the same county in their place. Advanced notice of substitution is not required.

Substitutions – Substitutions may be sent upon e-mail notification to the Institute at no charge, except for individuals enrolled in a cohort.

No refunds will be issued for no shows or for cancellations less than seven days in advance of a class.

Others may register for Institute courses on a space-available basis at the “non-member” rate.